Common calls from offices and stores
- Flushometer toilets and urinals: worn diaphragms, weak flushes and valves that will not shut off.
- Sensor faucets: dead solenoids, clogged screens and battery packs.
- Washroom drains: paper towel and hygiene product blockages.
- Point-of-use and tank water heaters under staff-room sinks.
- Ceiling leaks from condensate lines, supply fittings or a tenant above.
Warning signs in a busy unit
- Urinals that keep running after the lights go off.
- Stained ceiling tiles that grow week to week.
- A sewer smell in a washroom with a dry floor drain.
- No hot water at a staff sink or a clinic hand basin.
How we keep you open
- Ask about traffic: we book noisy or water-off work before opening or after close.
- Isolate locally: fixture stops or branch valves, not the whole unit, where possible.
- Bring common parts: diaphragm kits, cartridges, wax rings and supply lines ride in the truck.
- Leave it clean: drop cloths down, ceiling tiles replaced, washroom ready for use.
Priming a rarely used floor drain with a jug of water every few weeks stops most mystery sewer smells in a washroom.
For tenants and landlords
Many plazas in Newmarket split responsibility: the landlord owns the main and the roof, the tenant owns fixtures inside the unit. Tell us the lease arrangement when you call and we will note who should get the invoice and the report. If the fault sits on the shared side, we explain it in writing so you can pass it on.
Washroom upgrades
- Accessible-height toilets and lever faucets.
- Low-flow fixtures to cut water bills.
- New partitions need new carriers? We set the plumbing first.
Questions people ask us
Do you fix flushometer valves?
Yes. Most weak or running flush valves need a diaphragm or seal kit, which we carry for the common brands.
Can you bill the landlord directly?
Tell us on the call. We can address the invoice and report to whoever is responsible under your lease.