Before you read on
Every house is different, so treat these as general guidance. If your situation does not fit, call and ask.
Questions people ask us
What should I do first when a pipe bursts?
Close the main shut-off valve, switch off power to anything wet if it is safe, crack the basement laundry tap so the trapped water bleeds out, and ring us.
Why does my floor drain back up in heavy rain?
Heavy rain can overload sewers and push water back up through the lowest drain in your house. A backwater valve is the usual fix; some municipalities have offered subsidies, so check current terms.
Is it better to rent or buy a water heater?
Owning usually costs less over the life of the tank, while renting bundles repairs. Read your rental contract for buyout and removal terms before deciding.
How often should a sump pump be replaced?
Many last around seven to ten years, but test yours each spring and replace it if it struggles.
Is York Region water hard?
Yes, much of the region has moderately hard to hard water, which leaves scale in heaters and fixtures. A softener can help.
Can I use chemical drain cleaner?
We advise against it. It can damage older pipes and is hazardous for whoever opens the drain next.
Do you need a permit for a new water heater?
Some installations, especially gas appliances, involve permits or registered fitters. We explain what applies to your job.
How do I stop pipes from freezing?
Insulate exposed pipes, keep cabinet doors open on outside walls during cold snaps, and shut outdoor taps from inside in the fall.